Tips to Fix Printer Offline Error in Windows 8
Have you started using Windows 8 recently and don’t yet know how to bring a printer online when it is in the offline state? Windows 8 users have complained of this problem that their printer goes offline even if it is connected and fully operational to do a printing job.
Most of the time, the printer goes offline due to:
- Connectivity or network issues
- Paper jam
- Hardware faults in the printer
- Unfinished multiple printing jobs
Mostly, in such cases, the solution to these printer problems in Windows 8 is simple. All you need to do is unplug the USB cable attached to the printer and restart – both the computer as well as the printer. But, if you are using a network printer, you will need to restart the router.
Here are a few steps that could help you in fixing the printer offline error in Windows 8.
- Go to the Control Panel by using Windows Key + I or by using the Charms bar of Windows 8 and then click on the Devices and Printers.
- Once you are in the Devices and Printer folder, check if the correct printer is set to Default.
- Now, right click on the default printer and select the printing queue to check what the printer is printing.
- If you find there are some unfinished jobs that remain pending, remove them from the list.
- Now, from the queue window, select Printer and uncheck the option ‘Use Printer Offline’.
- Also, check if the printer is connected properly to the computer.
- If you are using a network printer, try restarting the router.
- Once done, turn off both your printer and computer and restart them again.
If the problem is not resolved until now, try reinstalling the printer’s drivers.
But, if you are using a wireless printer, you must first try to find out its IP address. To find the IP address of your wireless printer, go to Control Panel, then Devices and Printers and then right-click on the printer and select the Properties option. Now, you should be able to find the IP address of the wireless printer under Web Services or the General tab.
Once you get hold of the IP address, open CMD and then type ‘ping’ followed by the IP address of the wireless printer that you have just acquired and press ‘Enter’. If there’s an error, then the connection of the printer is not working properly.
If you have tried all the above steps and still encountering the same issue with your printer, then there might be a hardware-related problem. In such a case try printing from another computer or different printer. And yes, iYogi tech experts are on call 24x7 to help you with practical and affordable tech solutions. So, don’t miss to call us on our toll free number.