How to fix “Ink System Failure” error on HP Printers?
There can be nothing more frustrating than having an HP inkjet printer that won’t print! To top it, you are also receiving error messages stating that the specific reason for the printer not printing is ‘Ink System Failure’. Whatever that means, you have less time and loads of printing stuff to take care of and also the task of fixing the issue looms large.
Thankfully, the fix is here…
Step 1: Use Only Genuine HP ink cartridges
If the ink cartridge that you are using in your HP inkjet printer is not compatible you may have to face this error. As a permanent fix, always use genuine HP ink cartridges only with HP printers.
Step 2: Reset the printer
Sometimes, just by resetting the printer you could also clear the error. Here’s how you reset the printer:
- Turn ON the printer and wait till it is silent and idle before you continue.
- Unplug the power cord from the back side of the printer.
- Now, remove the power cord from the power outlet and wait for some time.
- Now, plug in the power cord again into the wall outlet and then connect the power cord to the back of the printer.
- Press the Power button to turn ON the printer, if it doesn’t do it by itself.
- Wait for sometime before you proceed.
This should typically clear the error; but, if the problem persists, continue reading…
Step 3: Check error message after removing ink cartridge
Sometimes, removing the ink cartridge and then checking with the error message helps in diagnosing the issue with the printer.
- Remove all the ink cartridges from their respective carriage slots and close the close the ink cartridge access door.
- Now, look at the Control Panel and if the printer still displays the same error then move to Step 5; but, if the printer displays an error message prompting replacement of any particular ink cartridge, then move to the next step.
Step 4: Clean ink cartridge and check error message
This step helps in determining whether a particular ink cartridge is causing the error message to occur.
- Dampen a lint-free cloth with distilled water and then gently wipe the copper colored contact on the ink cartridges.
- Now, wipe the contact dry with another lint-free cloth.
- Carefully insert the cartridges back into their respective slots and close the ink cartridge access door.
- Check for the error message in the Control Panel. If the error message still persists, continue reading. If the message still prompts replacement of a particular ink cartridge, then continue cleaning that specific cartridge again. If the error still appears, continue reading; but if the message doesn’t re-appear – your issue has been resolved!
Step 5: Update the printer firmware
Sometimes, updating the printer’s firmware also clears error messages on HP printers.
- Click on the ePrint icon from the home screen of the printer’s control panel.
- Wait for the printer to connect to the ePrint server.
- Now, click on Settings and then Printer Update and then click on Check for Update Now.
If after the update, the error message still displays continue reading further…
Step 6: Remove the printhead
Sometimes if the printhead is not seated or placed correctly or there is paper obstructing the Printhead, then such error messages may come up.
- Turn ON the printer and then carefully remove the printhead.
- Unplug the power cord from the rear of the printer.
- Do not remove the cartridges while removing the printhead.
- Also, do not touch the nozzle area or electrical contacts of the Printhead, as touching them can cause electrical failure or trigger quality issues in prints.
Step 7: Examine the carriage where the printhead is placed
Check for paper shreds inside the printer. Errors occur when pieces of paper remain inside the printer.
Step 8: Insert the printhead
Now, put the printhead back inside the printer and also check that it is seated perfectly in the carriage. Reconnect the power cord of the printer and then turn the printer ON. If the error message still persists, continue to the next step.
Step 9: Reset the Printhead
Sometimes it happens that after inserting the printhead there can be error messages displaying. So, in order to clear the error messages, you need to reset the printhead up to three times.
- Lift the Printhead slightly by holding it from the sides without removing it fully.
- Reinsert it into the carriage and ensure that it seats fully in the carriage.
- Reconnect the power cord and turn the printer ON.
Step 10: Clean printhead using automated tool
- Load some paper in the input tray of the printer.
- Press the right arrow in the control panel of the printer to display additional options.
- Now, press Setup, then Tools and then press Clean Printhead.
- Now, wait till the cleaning process is complete and report is displayed.
If the error message still displays, continue to the next step.
Step 11: Replace and service the printhead
If you have completed all the steps mentioned above and the error message still shows then you will need to replace the printhead and also service your printer. Contact the device manufacturer for doing it.
You can also contact iYogi technicians at our toll free number for assistance to resolve the issue. We are on call 24x7 and can help you fix your HP printer issues as well.