Network Printer Troubleshooting
Troubleshooting a network printer attached to a computer with Windows XP
Network printers are an essential part of offices where a certain group of computer users share a printer. As with any networked peripheral, network printers experience some problems that prevent users from using the printers. There are two basic reasons why the network printers do not function; there is either a problem with the network system or the printer itself.
Tips for troubleshooting a network printer attached to a computer with Windows XP are as follows:
- Identify whether the problem is network related
- Check the status of the home/office network
- Update all Windows XP drivers and software
Identify whether the problem is network related
There two reasons why a printer does not print documents. The problem can be local to the computer (driver issues, local
printer issues and other similar hardware problems) or it can be due to a network problem. To check if network printer troubleshooting is needed for the printer, try printing to a local printer. If the same document prints to a local printer, chances are the printer problems are network related.
Check the status of the home/office network
In some cases, the problem lies within the printer’s connection with the network. Make sure to check that all servers, printers and computers are turned on and are connected to the network. Some network printer problems occur because not all physical connections to the network are working. If all connections to the network are working properly, then there must be an issue with the address of the printer. If the printer is connected to the network using a TCP/IP address instead of using a printer name, then it should be made sure that the computer is connected to the Internet or the network where the printer is installed. Sometimes, the TCP/IP address of the printer changes due to outside influences such as power outages.
Update all Windows XP drivers and software
If the network printer is having a hard time communicating with the printer, then there may be problems with the printer drivers. This often happens when Windows XP is updated and the incorrect drivers are installed on the computer. If the computer has the wrong drivers, the computer will not be able to send print commands to the printer. To check if the computer has the right printer drivers, check the help and support page of the printer manufacturer.
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